Return Policy


If you are in any way unhappy with your good(s) you may send them back for a refund, exchange or a credit note to the following address within 30 days of goods being received

SIWWAA Returns




Unfortunately, we cannot accept used or customer damaged items and therefore cannot give a refund or exchange in these circumstances, your statutory rights will not be affected.

SIWWAA Inc. Company will not be responsible for covering the return charges unless the goods received are faulty or have been incorrectly supplied. In the event that we have shipped the incorrect goods or the goods received are faulty  the return costs will be borne by SIWWAA inc When you return goods, please retain proof of posting from your shipper. Without this we cannot be responsible for any items that fail to reach us or is damaged in transit.

Your payment card will be debited for your order at the time the order is placed. By submitting an online order with Siwwaa Inc. through the Siwwaa website, you expressly agree not to request a ‘charge back’ of any fees or payments for said orders, and that no dispute with Siwwaa Ventures Ltd will be raised with or adjudicated by the credit card company. Rather, you agree to contact Siwwaa Ventures Ltd directly to resolve the issue or obtain a refund.


Delivery Terms and Conditions


Please see individual goods sales pages for information about delivery and shipping charges, where applicable.

For goods that require shipping, we will email you as soon as your order has been shipped, and will advise of the shipping method (if any) at that time.

For international delivery please contact for a confirmation before you place your order. 


Standard Delivery 

The cost to deliver your item will be $10.00 for orders under $1000

Free Delivery 

We offer free delivery on orders over $1000

How long does it take for delivery?

We aim to deliver US orders within 2-3 working days. Please note delivery times are subject to stock availability and to possible delays due to credit/debit card authorisation.

Next Day / Express Delivery:

We offer next day delivery on orders purchased before Noon on each working day. 


Orders placed on weekends & public holidays 

Orders placed on the Saturday, Sunday and Public Holidays will be processed on the next working day. If you place your order after 1pm on Friday, you should expect to receive it within 3-5 working days.

International delivery 

For international delivery please contact before you place your order.